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Covid 19 Update

Current info as of 12/05/20

Your safety and wellbeing is our first priority. This is why we want to be proactive in communicating with you regarding the COVID-19 (coronavirus) situation.

What is Flagsmile Dental doing for me?

At Flagsmile Dental, we are committed to continue providing quality dental care in a safe, sensible and caring manner. And in this rapidly evolving situation, we are also guided by the advice of peak bodies such as the Australian Dental Association and Queensland Health.

Therefore, in addition to our already high standard of infection control procedures, we have implemented several initiatives, including (but not limited to):

  • Asking everyone to sanitise their hands upon entering the premises using the hand sanitiser we provide
  • Providing you with an antiseptic mouth rinse before your dental procedure
  • Even more frequent surface decontamination using strong disinfectants
  • Screening all our patients and staff for flu-like symptoms and relevant travel history
  • Allowing you to stay in your car and calling you on your mobile when your appointment starts
  • Sneeze guards at the reception desk
  • Continuing to help by providing payment plans (through Zip) in this challenging time
  • Discouraging the use of cash (we have health fund and card payment facilities available)
  • Keeping you informed of any relevant changes as the situation around COVID-19 evolves

Please rest assured that Flagsmile Dental is well stocked with essential dental supply items, and all staff will continue to wear appropriate Personal Protective Equipment, including masks and gloves.

Can I still make an appointment?

Absolutely! Flagsmile Dental remains open as an essential service. However, we are still required to ask all patients about their health condition and relevant travel history before making an appointment. The good news is that most restrictions in dentistry have now been lifted, meaning that we are now able to provide a broad range of dental treatments again (including surgical extractions, check ups and cleans). So please give us a call on 07 5546 9710 to see how we can help you!

If you have an appointment booked with Flagsmile Dental – please be on the lookout for a phone call from us. We will advise you regarding next steps. Alternatively, please feel free to give us a call if you have any questions or concerns in the meantime.

Due to the increased demand for our services, and the need to triage appointments, we have temporarily disabled our online booking feature. But we’re still here for you – so please do give us a call to see how we can help!

Please also be aware that due to temporary changes in our IT setup, you may be receiving calls from a private line. Due to the high volume of calls we are receiving in this time, you may also be asked to leave a voicemail – and we will call you back as soon as possible!

What can I do to help?

In addition to observing the recommendations and precautions already put in place by the Australian Government, we ask that:

  • If you have a fever or flu-like symptoms or travelled overseas in the last two weeks, then please give us a call before your appointment. If you have been feeling unwell at all, please notify our staff immediately.
  • Further, we request that you bring minimal accompanying persons to your appointment.
  • Above all, please take care of yourself and your family!

To keep up to do date, please like our Facebook page. It’s not really social distancing – it’s physical distancing with social connections!

From the team at Flagsmile Dental – we look forward to serving you!